Refund Policy
Refunds are handled according to the Refund Policy and applicable consumer law.
This refund policy applies to Modelair and its published services, including airframe kits and radio control accessories.
Eligibility for Refunds
To be eligible for a refund, items must be unused and in their original packaging. Please retain your receipt as proof of purchase.
Exclusions from Refunds
Certain items, such as opened airframe kits or used accessories, are not eligible for refunds. Please check our product descriptions for details.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the return. We will guide you through the process. team@modelair.quest
Refund Processing Time
Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used at the time of purchase.
Cancellation Policy
If you wish to cancel your order, please contact us within 24 hours of purchase. After this period, cancellations may not be accepted.